Call us : (325) 939-0071

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

The application fee is $65 per person 18 and older living in the apartment. Community fees consist of a one-time administration fee of $100 and is due before move-in. 
Applicants may pay their fee using a credit card or debit card, with a small 3-4% convenience fee. Another option would be to add a bank account and pay by using an account and routing number with no additional fees. All community fees are non-refundable. 

How do I apply?

Applicants are more than welcome to come in to the office during business hours if they find they need help moving forward in the application process. You may also find applications under the "Floor Plans" tab of our properties website. 

Which utilities do I pay?

Resident’s utilities are mostly included. Courtesy of River Ranch, the following utilities are covered: water, trash, sewage, cable, internet(must bring own router), and a portion of the electricity($25.00 per bedroom).

What is the security deposit?

Security deposits will vary depending on qualifying criteria which can be viewed on step 4 of the application. Deposits start at the price of $300.00 for a 2 bedroom apartment or a bedroom space, or $400.00 for a 3 bedroom apartment or a bedroom space. Our community partners with SayRhino as a security deposit alternative.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first and a late fee of 10% of the market rent is assessed on the 6th of every month (even Sundays and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

We allow up to 2 pets, cats or dogs, per apartment. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. Monthly pet rent is $30 per dog and cat. Breed restrictions apply, please contact the office. Some pets are allowed without fees such as small animals, and fish.
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $1500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

Yes, Pavlov Media is our community cable and Internet provider.

Can I grill on the property? 

You are allowed to use the coal grills in the common area of the property.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment. After business hours maintenance can come and let you into your apartment only if your lock is red and flashing. You may call the after emergency number if this does happen.

I have lost my apartment and/or mailbox keys. What do I do? 

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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